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McDorsey Service Company offers an affordable and reliable cellular phone, computer and electronic products solution for the Repair & Return Service industry.

By integrating OEMs, Repair Service Depots, and Product Suppliers in the repair supply chain, our solution contributes to lower overall repair and management costs, an increased visibility and tractability of real-time repair information, efficient spare parts inventory management, and improved repair turnaround time.

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  Pioneering technology from South Africa tested in the UK retail environment for the first time

9th March 2004

TOTAL has become the first petrol retailer in the UK to trial a brand new technological system developed in South Africa designed to enable a swift and rapid response to customer feedback.

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First time ISO 9001 pass for CFS-Europe

CFS-Europe, the developers of the high volume feedback system, assists retail businesses to understand the ever-changing needs of their customers. They realised that it was important to not only to get external confirmation that their processes were efficient, effective and comprehensive, but also to be able to demonstrate this to their clients.

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This Kind of Success Can Be Achieved Only By a Team

“SOME very successful businesses demand a team effort rather than a single founder.” Says; Sean Temlett of the Wits Business School in his analysis of the CFS International Service Tracka.
The use of the Customer Feedback System (CFS) units, which have been placed in twelve TOTAL stores in the home counties, could be expanded to encompass all of TOTAL's entire network of over 900 service stations following an initial three-month trial period.

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